Effective Date: 15. Nov. 2024
1. Introduction
Melim Psychology and Coaching is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and interact with our services.
2. Data Controller
Melim Psychology and Coaching is the data controller responsible for your personal data.
3. Data We Collect
We collect and process the following personal data:
- Personal Information: Such as name, email address, and other details you provide when contacting us or signing up for a service.
- Technical Data: Information such as IP address, browser type, time zone, and interaction with our website.
- Usage Data: Information about how you use our website and services, such as page views and links clicked.
4. How We Collect Data
We collect your personal data in several ways:
- Directly from You: Through forms on our website, when you contact us, or when you register for services.
- Automatically: We use cookies and other tracking technologies to collect Technical Data and Usage Data when you interact with our website.
5. Use of Your Data
We use your personal data for the following purposes:
- To Provide Services: Including processing your registration for webinars, responding to inquiries, and managing your account.
- To Improve Our Website and Services: Analyzing Usage Data helps us enhance user experience and optimize our offerings.
- Marketing and Communication: With your consent, we may use your contact information to send newsletters or updates on services that may interest you. You can opt-out at any time.
6. Sharing Your Data
We do not sell, rent, or trade your personal data. However, we may share your data with trusted third parties, including:
- Service Providers: Companies that provide website hosting, email services, or analytics tools.
- Legal Requirements: If required by law, we may disclose your data to authorities or other third parties in compliance with legal obligations.
7. Data Security
We implement security measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of electronic transmission or storage is 100% secure.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Once this period expires, your data will be deleted or anonymized.
9. Your Rights
As an EU resident, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of your personal data.
- Right to Rectification: You may request correction of inaccurate data.
- Right to Erasure: You may request the deletion of your data in certain circumstances.
- Right to Restriction: You may request that we limit processing in certain situations.
- Right to Data Portability: You may request to transfer your data to another service.
- Right to Object: You may object to processing based on legitimate interest or for direct marketing purposes.
To exercise these rights, please contact us at beatriz@melimpsychology.com
10. Cookies
Our website uses cookies to collect information and enhance your experience. You may adjust your browser settings to refuse cookies, but some functionalities may be limited. For more details, please see our Cookie Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you directly, if appropriate.
12. Sensitive Data Protection
We collect sensitive personal data, such as mental health information, only with your explicit consent. This data is processed strictly for the purpose of providing our services and is protected under GDPR Article 9(2)(a).
13. Data Anonymisation for Research or Analytics
With your consent, anonymised data may be used for research or analytics purposes to improve our services. Such data cannot be traced back to individuals.
14. Session Records
Session notes are stored securely for 10 years in compliance with legal and professional requirements. These records are not shared without your explicit consent, except as required by law.
15. Communication Policy
We may use your contact details to send appointment reminders, follow-up information, or updates about our services. You may opt-out of non-essential communication at any time.
16. Data Retention Specificity
Session records are retained for 10 years as required by Portuguese law. After this period, records will be securely destroyed.
17. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at beatriz@melimpsychology.com
Social Media Policy
We are committed to protecting your privacy and ensuring transparency in how we manage our social media interactions. This policy outlines how we handle your personal data in relation to social media platforms.
1. Social Media Accounts
We operate social media accounts on platforms such as Instagram, Facebook, LinkedIn, and others (collectively, “social media platforms”). By interacting with us on these platforms (e.g., liking, commenting, sharing, or messaging), you agree to the terms and privacy policies of the respective platform.
2. Data Collection via Social Media
When you engage with our social media accounts, we may collect and process the following information:
- Publicly available data from your profile (e.g., username, profile picture).
- Information you voluntarily share with us (e.g., in direct messages, comments, or feedback).
3. Use of Social Media Data
Data collected through social media platforms is used to:
- Respond to your inquiries or messages.
- Analyze engagement to improve our content and services.
- Share updates, promotions, or event invitations, when appropriate.
4. Third-Party Responsibility
Social media platforms are third-party services, and we are not responsible for their practices or policies. We encourage you to review the privacy policies of the platforms you use.
5. Tagging and Sharing
By tagging us in posts or sharing content related to our services, you consent to us potentially reposting or referencing this content, with appropriate credit given. If you wish to have a post removed from our feed, please contact us directly.
6. Privacy in Comments and Public Interactions
Please avoid sharing sensitive or personal information in public comments or posts on our social media. We cannot guarantee the confidentiality of information shared in public spaces.
7. Advertising and Analytics
We may use social media advertising tools to promote our services. This includes using aggregated data (not personal data) to create targeted ads. For more information, refer to the respective platform’s privacy and ad settings.
8. Changes to the Policy
We may update this Social Media Policy as necessary. Any changes will be reflected in the Privacy Policy on our website.
For questions about our social media practices, please contact us at beatriz@melimpsychology.com
Melim Psychology and Coaching
Email: beatriz@melimpsychology.com
Melim Psychology and Coaching 